Support Services Reasonable Use Policy

It is important to us that all users can access support when needed.

We have developed a Reasonable Use Policy which is designed to ensure that all our users can enjoy this access, and to safeguard the quality and reliability of our support services.

It applies to ensure that you use Deswik’s support services in a fair and responsible way, and not in a way that’s unintended, unreasonable or excessive. For example:

• Using support in a way which isn’t the purpose for which our support services were intended.
• Using support in a way that a reasonable person wouldn’t regard as ordinary, or in a way which commercially disadvantages Deswik or other users.
• Requesting support that would be considered “excluded” under the terms of your support agreement.

We reserve the right to apply our Reasonable Use Policy at our discretion, and on a case-by-case basis. We are not liable for any damages of any nature whatsoever suffered by you or any third party resulting from the exercise of our rights under this Reasonable Use Policy.  While we have no obligation to do so, we may from time to time monitor your use of our support services to ensure that you comply with this Reasonable Use Policy.

If we consider you are in breach of the Reasonable Use Policy, we will contact you and, if appropriate, ask you to modify your use of the service or recommend an alternative approach such as a formal training course, one-on-one mentoring or another arrangement including payment of additional support fees.