Support

We fully support our customers because our industry deserves better

Deswik offers a range of support and training offerings to help you get the best experience from your Deswik software purchase. Deswik has support and training locations around the world. You can reach us via phone, email or the web.

 

To phone or email us, please contact a Support Center in your region:

Asia Pacific
P: 1300 653 032 or +61 7 3292 2708 E: support@deswik.com
North America
P: +1 800 977 9156 E: support@deswik.com
South America
P: +56 2 3223 3064 E: support@deswik.com
Africa
P: +27 11 958 0170 E: support@deswik.com
Europe & CIS
P: +44 1494 618 586 E: support@deswik.com
Brazil
P: +55 31 3024 2575 E: ts@mcbnet.com.br
To log a ticket or download the latest patches or versions for our software, please visit the Deswik Client portal.
Remote Session

Deswik support personnel can use remote control tools to reduce the time to resolve your issues. If instructed by Deswik Support staff, please initiate a remote session by downloading and running this application. (Note administrator privileges on your computer are not required).

Free Downloads

Deswik.vCAD and Deswik.vSched are free, standalone applications that are intended to improve communication of mine plans and schedules to stakeholders who receive outputs from the Deswik Suite. Unrestricted by licensing, both Deswik.vCAD and Deswik.vSched can be installed on any of the latest Windows systems ensuring that every stakeholder in your mine planning process has access to the latest mine schedule.

Deswik.vCAD
CAD Viewer Version 2016.1.1150 Communicate your mine design with Deswik.vCad Free
Download Application
Deswik.vSched
Scheduler Viewer Version 2016.1.1150 Communicate your mine schedule with Deswik.vSched Free
Download Application
Note:

Both Deswik.vSched and Deswik.vCAD cannot be used to evaluate the capabilities of the full Deswik.Suite.  Please contact sales@deswik.com if you wish to evaluate Deswik.Suite or any of its components.

Deswik offers a variety of different courses and delivery options to meet your company's learning requirements.